Practice Reviews & Client Comments:

Billing Service Review and Assessment- Operational Audit

"Organizations functioning at “best practices” levels in terms of industry key indicators have a common denominator – their use of technology.

We were pleased to find APS demonstrated a long term commitment to improving processes through expanded use of technology. They utilize an extensive series of front-end edits resulting in cleaner claims, fewer refiles and/or appeals (improved denial management) therefore creating a heathier client AR/profile. APS has also developed a number of value added functions related to technology that yield high levels of functionality in staff productivity and transaction volumes."

Patricia Kroken, FACMPE CRA
Healthcare Resource Providers
Albuquerque, NM

"APS has consistently advocated the streamlining of our billing process through increased utilization of their evolving technology. Our most recent gain in efficiency was achieved by APS' technical staff completing some fairly complex programming, which allows us to now electronically transfer physician reports directly from our Powerscribe server. The savings in manpower, postage and paper should be quite favorable, not to mention the knowledge that reports can no longer be lost in the mail. Their IS personnel are extremely knowledgeable, professional and easy to work with."

Radiology & Imaging, Inc. Springfield, MA

"We chose APS after an exhaustive national search. APS’ staff is extremely well trained and professional. We couldn’t be happier with our decision."

Judson Cannon, CPA
Memphis Radiology Group, P.C.
Memphis, TN

"Since the day they took over the billing for my practice, they have been the model of consistency. I am very satisfied having them be part of my business team."

Desiree A. Carlson, M.D.
Chief of Pathology
Brockton Hospital, Brockton, MA
President, Carlson Pathology Associates, P.C.

"Beverly Radiology Associates is a mid-sized community based practice comprised of 17 Radiologists and a Practice Administrator. We are confident that we have chosen an outstanding partner in APS. The professional and efficient operations at APS allow our physicians to concentrate on the practice of radiology. Meticulous attention is paid to every step in the priocess from the electronic transmission of patient's demographics and reports to the payment for services. Our relationship with our individual account representative allows us access to the many experts at APS. Having one person who knows you and your practice coordinate your inquiries and address the needs of your practice instills both confidence and peace of mind.

We have found everyone at APS to be accessible and accommodating. From the staff to the administration, we receive prompt responses to any request. The accuracy of the coding and "up front" attention that is paid to correct claims submission is reflected in our collection ratio. The necessary follow up occurs to collect the appropriate payment for services. Comprehensive monthly management reports are available in the first week of the new month. This allows us to have an "up to the minute" practice performance overview. The ability to request additional and issue specific reports is an important tool for practice administration. Assistance with the exhausting credentialing process is invaluable to our practice. The expert advice they provide on proper documentation for reporting is a crucial component for any practice. In the multifaceted world of medical imaging it is comforting to have an exceptional and trustworthy partner like APS to help us navigate the complex and ever-changing requirements for coding, documentation and billing. With the assistance of APS, we are confident that we can demonstrate the quality and reporting that will be necessary in the new "Pay for Performance" environment."

Sharon Hayes
Practice Administrator
Beverly, MA